Routine appts

Routine Appointments

These can be made via our online services, we offer 5 day and 10 day prebookable GP appointments giving you the option of face to face or via the telephone.  Alternatively you can telephone the surgery on 01604 716500.  As demand on appointments is so high, it is not always possible to see your first choice of doctor and you may be offered an appointment with another doctor.

Routine doctors' appointments are released two working days and one week in advance. Routine nurse appointments and clinics can be booked up to four weeks in advance. Online appointments are also available to book up to 4 weeks in advance.  You can book routine blood tests, cervical screening, Asthma Reviews and GP appointments. 

Urgent Problems

Patients who require to be seen urgently can call between 08.00 and 15.00 by selecting option 3.  Your call will be be care navigated to the service that is most approriate to your needs.  They will need a brief description of your symptoms for the duty team who will call you back; this is called triage.

The traige team will propritise work and will contact you no later than 2 working days.  If you are unable to wait and feel it is urgent then to ring 111 for advice or use Livi.

Please make sure you are available for a call back if you need urgent attention.  We will contact everyone who feels that they have an urgent problem on the same day.

Triage

You can complete your own request for Patient Triage via the link above.  Patients are contacted either by the duty doctor or a nurse practitioner. All our nurse practitioners are highly qualified and are trained to advise on and treat minor illness or injuries and can prescribe appropriate medication.

All have held senior positions either in Accident and Emergency departments or in other areas of medicine where they have been trained to triage acute illnesses.

Mental Health

If you are struggling with your Mental Health please contact the Mental Health Wellbeing Navigators on tel 0800 448 0828 for advice.

We do have trained staff to help you if you are having mental health issues. 

If it is a crisis you will be attended to on the day. 

If it is less pressing we will arrange an appointment with a trained member of the clinical staff.

Telephone Advice

We are revising our appointment system which we believe will improve access to doctors and nurses, we no longer pre-book telephone consultations with doctors.

We can offer telephone consultations on the day with our clinical team; please ask reception when calling for more details.

Home Visits

Please ensure that you make any home visit request to the surgery before 10.30am. Late calls may have to be deferred to the following day.

We are always prepared to visit seriously ill or housebound patients at home. However, home visits do take time and so we would ask you to consider whether a visit is necessary before calling.

We can see several people in the surgery in the time it takes to do one visit.

On occasion you may receive a call from your GP to discuss a visit request as certain problems can be dealt with over the phone.

Disabled Access

Although the property is on 2 floors we only see patients on the ground floor.

There is wheelchair access to all ground floor consulting room and a large disbled toilet.

We do not have a hoist in the practice

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

We appreciate that it is busy getting through via our telephone lines and in the event of this we ask if you can complete "Patient Triage - Admin request detailing the time and date of your appointment that you cannot attend.  Alternatively you may have been send an SMS appointment reminder which contains a link to cancel your appointment.  

GP Enhanced Access – Pre-bookable Appointments available in the Evenings and Weekends

When are appointments in my area available?

  • 18:30 – 21:30 Monday to Friday
  • 09:00 – 17:00 Weekends
  • LIVI Online Availability 06:00hrs - 22:00hrs

There are now more bookable GP and Nurse appointments available for Northampton patients, making it easier for you to be seen at a time that suits you including evenings, weekends and Bank Holidays.

Enhanced Access is an extension of your usual GP practice, it is not a walk-in-service, and you will need to make an appointment through your usual GP Practice reception.

You will be offered a face to face, Telephone or Video consultation, depending on your clinical need.

The service is located on the ground floor of:

Highfield Clinical Care Centre, Cliftonville Rd., Northampton NN1 5BD. (ENTRANCE B)


What to do if you need to cancel an appointment with the GP Enhanced Access Service?

Please call 01604 263168 which is manned between the times of:

Saturday & Sunday – 09:00-17:00

Monday-Friday – 18:30-21:30

*Outside of these times, they do have the facility on this number to leave a voicemail, which will be picked up and actioned*

This will avoid you being recorded as a Did Not Attend Appointment and wasting valuable clinical time.

 


GP Enhanced Access – LIVI

LIVI is our Online consultation provider. If you would like an online consultation, you do not need to call your GP Practice reception. Once you’ve signed up to the LIVI App, you will be able to access LIVI Online Consultations between 06:00 – 22:00 every day. You can choose to see a GP online the same day or book up to 7 days ahead.

For further information please visit: www.northantsgpalliance.com/services-we-offer/gpea

For support with the management of minor ailments, please contact your local pharmacist or visit the NHS website.

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Sign Up for SMS Reminders

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.